Refund & Cancellation Policy

All Quti Lab purchases are digital. Once payment is confirmed, your report unlocks automatically. Because digital content is delivered immediately, completed and downloaded reports are generally non-refundable — with the exceptions below.

Email us within 14 days of purchase if any of these apply:

• Technical failure. You paid but the report never generated or never unlocked, and we cannot fix it within a reasonable time.
• Duplicate charge. You were charged more than once for the same order.
• Wrong amount. You were charged a different amount than shown at checkout.

In each case we will first try to repair the report or fix the charge. If we cannot, we issue a full refund to your original payment method.

• The report was generated and downloaded, but you changed your mind.
• You disliked the result — results depend on photo quality and lighting, which is why we show a free preview before payment.
• You uploaded a photo that our checker rejected repeatedly, or that did not follow the upload rules.
• Generation or re-scan passes that have already been used.
• Requests made more than 14 days after purchase.

Plans that include a 30-day re-scan pass let you re-analyse a new selfie within 30 days of purchase. Unused passes expire automatically and carry no cash value; used passes are non-refundable.

Email support@blog.qutilab.com from the email address used at checkout, with your order reference. We usually reply within 24 hours and process approved refunds within 5–10 business days, depending on your bank or payment provider.

Quti Lab purchases are one-time payments — there is no recurring subscription to cancel. You can delete your account at any time; deleting your account does not automatically refund past purchases.

Please contact us before filing a dispute with your bank — most issues are fixed faster by our support team. Fraudulent or abusive chargebacks may lead to account suspension.